 |
 |
 |
 |
|
 |
 |
 |
 |
 |
|
 |
 |
 |
 |
| |
Index: Development
| Leadership | Management
| Supervision | Customer
Service | Sales
Development
A
company’s employees are its most valuable resource. While
we often upgrade equipment and facilities when a new task is
undertaken, we don’t always do the same for employees.
Typically, employees that perform well at their task wind up
getting promoted to a higher level. The line worker gets promoted
to supervisor, the supervisor to manager, the manager to running
an entire area. With these promotions come additional responsibilities
that often require a different skill set. If the employee does
not receive assistance in developing the required skills, he
or she not only becomes frustrated, but often reverts to practices
that were successful at the lower level. While this returns
the employee to his or her comfort zone, it may not achieve
the objectives of promoting that employee to the higher position.
All our results-oriented processes are customized to meet your
specific needs. We also offer our leadership and sales processes
in an individualized format for one-on-one coaching.
Leadership
It
has been said that leaders create their own futures and drive
the success of an organization. We have found leadership development
to be effective at any level within an organization.
At the Executive level, we explore the Challenge of Leadership,
Dealing with Change, Organizational Alignment, Leadership Responsibility,
Building Teams, and Building Success Attitudes and Habits. Results
include Increased Market Share, Defined Strategic Direction,
and Developed and Sustained Corporate Values.
To develop leadership qualities at other levels within an organization,
we focus on Motivation, Behavior and Conditioning, Attitude
Development, Personal and Organizational Goal Setting, Roadblocks
to Success, Managing your Time, Communication, Delegation, Decision
Making and Problem Solving. Participants complete the seminars
with a clear, focused direction; enhanced leadership ability,
results-oriented attitudes, and enhanced decision-making capability.
Management
Achieving
tomorrow’s goals while meeting the challenges of today’s
business environment is one of the key issues facing managers.
Every company and organization is working in an environment
where they need to accomplish more with less.
The Management Process is designed to help managers develop
these skills. Issues covered include the Manager as a Leader,
Criteria for Goal Setting, Order of Values, Solutions and Action
Steps, Confidence, Transactional Analysis, Timing and Decisions,
Management Communications, Subordinate Development, and Creating
a Problem-Solving Environment. Results include more cohesive,
energized teams, reduced turnover, and improved organizational
profits.
Supervision
Good supervisors are the key to the success of any organization.
The supervisor or team leader is the keystone linking the daily
activities of the team to the organization’s objectives.
Critical issues covered during this process include the Roles
and Functions of a Successful Supervisor or Team Leader, Effective
Organizational and Personal Goal Setting, Developing Confidence,
Managing and Controlling Your Use of Time, Motivating Improved
Performance, Creating an Environment for Growth, The Art of
Listening, Taking Corrective Action, Delegation, Decision Making,
and Problem Solving. Results include dynamic teams, lowered
cost of doing business, increased revenues, and increased profitability.
Customer
Service
Customer service
is vital to customer retention. Too often in today’s business
environment the customer has become a low priority. What does
this cost in your industry? What is the cost of attracting a
new customer in contrast to keeping an existing customer? How
do you improve customer service? In the Customer Service process
we cover such issues as How Customers Define Service, The Employee’s
Role in the Company’s Success, Effective Communication,
Handling Complaints, Understanding Human Behavior, The Art of
Listening, Mastering Difficult Situations, and Excellence in
Service.
Results typically include improved customer loyalty and customer
retention, new customer growth, a decrease in customer complaints
and increased sales.
Sales
Today’s buyers are better educated, more informed and
have more choices than ever before. This creates a challenging
world for the sales professional. Success sales depends on your
ability to reinvent yourself and your processes. In the Sales
Process, we cover The Need to Reinvent Yourself, The Buying
Process, Building Attitudes for Positive Results, Resistance
to Change, A Solution for Every Obstacle, Referral Sources,
Center of Influence, Communication Skills, The Steps of the
Sale, Effective Questioning Techniques, Building a Case for
Action, Effective Presentations, and Proposals.
Results include increased sales and market share, more repeat
business, strengthened focus on attracting, keeping and servicing
customers, and increased income.
|
|
|
| |
 |
|
|
|
|
|
|